FAQs

How do I buy a ticket and make a reservation at Casamia?

Reservations and tickets for Casamia are obtained through our website. The details for this are available on our Reservations page. We usually release a new month of tickets on the first Tuesday of each month at noon (UK time) for the period four months in advance. For example, December tickets will be available on Tuesday, September 5th.

What does your ticket include?

Your ticket entitles you to a confirmed reservation at Casamia on the specified date and includes full payment of the menu for the number of guests. However, extras, such as drinks and service charge, are in addition and paid for at the end of your meal.

How do I receive my ticket and reservation?

After payment, you will receive confirmation by email that your order and payment has been received, this will confirm the date, time, duration and numbers for your reservation. Keep this document safe, as it has a unique reference code, relevant to your reservation, which you’ll need for all communications with us in the run-up to your visit.

Can I make a reservation without buying a ticket?

No, we're​ afraid not. Reservations and tickets are linked, so you can't make a reservation without buying and paying in full for a ticket

Can I get a refund or credit against my final bill, if I or any of my guests cannot attend on the day?

No, we’re afraid not. Once your ticket has been issued for a number of diners, this cannot be changed.

Do I have to select a wine pairing?

You do not need to choose your wine pairing at the time of reservation. You can decide this on the day and inform the team.

Do you accommodate dietary restrictions and food allergies?

We gladly accommodate most dietary restrictions and food allergies with advance notice. Please note we are unable to cater for vegans. Please email info@casamiarestaurant.co.uk with any further questions.

What is the dress code at Casamia?

Casamia has a very relaxed atmosphere. We want you to be comfortable in our home, so we do not have a dress code policy.

How long should we allow to enjoy the experience?

We would recommend allowing 3.5 hours to enjoy your experience comfortably.

Are there car parking facilities?

Unfortunately, we do not have a car park; However, There is on-street parking outside the restaurant on Lower Guinea Street. Also, there are several car parks within short walking distance from the restaurant - please give us a call for exact details. Finally, although there is no parking directly outside Casamia, anyone needing close access can be dropped off at the bottom of Lower Guinea Street.

Can I cancel or transfer my reservation to another person?

All bookings are transferable while our reservation purchases are final. To transfer, login to your account, navigate to “My Account," select “Your Booking” and click the “Transfer” button next to the experience you would like to transfer.

Booking system logout times

When you select your tickets, you will have 7 minutes to complete the transaction. After 7 minutes you will be signed out and the tickets will be released back into our system for other guests to purchase.

Have additional questions?

If you have additional questions about Tock or your reservation, please visit the Tock help page.

Casamia

Bristol, England